SOLVED: Shoutbox problem?

[RaTix]

What is the exact error that is occurring?
Does the shoutbox section display at all?
Does it just show "Loading..."
Does it give any kind of error message?

I use Firefox myself, and have no problems with the shoutbox displaying.

The shoutbox does NOT use flash. It does however use javascript and AJAX features. So it is possible a security setting might be too high in Firefox, or other security program might be blocking something.

If it's stuck on "Loading...." Sometimes that has happened to me as well. Try to press "CTRL+F5" to force a FULL refresh of the page.

You can also try clearing out temp files and cache in Firefox.


Also try what norm suggested. A recently added or updated add-on might be causing a problem. Running Firefox in safe mode, at least once, will help determine if it is in fact an add-on or setting issue. Which I strongly suspect is as it's only happening in FF for you and no one else. If it works in FF Safe mode, start looking at what add-ons where recently added and updated, and disable or uninstall them one by one until you find the culprit.

[thedooku]

What is the exact error that is occurring?
Does the shoutbox section display at all? Window is there
Does it just show "Loading..." <<<THIS
Does it give any kind of error message? not that I've seen

I use Firefox myself, and have no problems with the shoutbox displaying.

The shoutbox does NOT use flash. It does however use javascript and AJAX features. So it is possible a security setting might be too high in Firefox, or other security program might be blocking something.

If it's stuck on "Loading...." Sometimes that has happened to me as well. Try to press "CTRL+F5" to force a FULL refresh of the page.

You can also try clearing out temp files and cache in Firefox.


Also try what norm suggested. A recently added or updated add-on might be causing a problem. Running Firefox in safe mode, at least once, will help determine if it is in fact an add-on or setting issue. Which I strongly suspect is as it's only happening in FF for you and no one else. If it works in FF Safe mode, start looking at what add-ons where recently added and updated, and disable or uninstall them one by one until you find the culprit.

Thanks for the suggestions norm/Ratix....still not having any luck though. So far I have tried:
uninstalled and reinstalled flash and java updates (computer restart in between)
restarted computer several times
restarted firefox in safe mode several times
checked IE8 (don't have 9)
deleted temporary files and cookies several times
CTRL+F5 several times.

...all with no success.

My internet security is set for "Medium-High" and lowering it doesn't help. I'm using MSE for anti-virus and running Windows 7 Home Premium.

Trying to remember when the problem started, I think it may have been around the time I updated Firefox. I'm going to try an uninstall and reinstall of Mozilla to see if it helps.

Sorry I'm such an ignoramus on this stuff...sincerely appreciate the help.

[EagleOne]

I think I figured it out Dooku,

You need shut down browser you are using
Open the Command Box and type net view
Look at the IPv4
Close any programs you have running.
The shut down the computer and finally

Move your ass to the US, it's the Canadian connection that is fucking you up

[k1gibson]

Why not just use IE ? Is firefox that much better ?

[thedooku]

Not working in IE 8 or 9 for me :(

What the F did I do to my computer?!?! LoL

[RaTix]

Hmmm. Check MSE and see if it's blocking anything. Especially AOP.PHP

[RageProphetXIII]

okay.......

......Also I'm offering advice for a problem that you are clearly frustrated by. If you don't want the help that is fine. I'm not really appreciative of this response "I shouldn't have to do that. It should just work.". While I agree with that statement. I also acknowledge that over time all things will tend to need some sort of a repair. So when they do need to be fixed I try not to snap at the guy helping out.......

Norm don't take offense brother It was just early and I wasn't trying to snap at you. I was just trying to state the facts short and sweeet...I'm not really frustrated was just trying to give feedback.....I do appreciate you trying to help. I'll try and clean up files and see if it helps at all.

Ratix: Norm is bothering me he's too serious in his trying to help me.....Please find a way to make him stop being so helpful and good to his brotheren. .....I'm just kidding..


The shout box just stays in Loading....it used to load after checking new thread but it no longer does that.

I have not installed any new addons in months so I can't pin point what the change has been. I will try all the things norm was suggesting and give back some feed back.

[thedooku]

Hmmm. Check MSE and see if it's blocking anything. Especially AOP.PHP

MSE does not have any programs or file extensions blocked. My laptop at home is only a couple months old, and my laptop at work about a year old.

I can't understand how it happened to both. Running XP @ work, Windows 7 @ home....tried Firefox (regular and safe mode) and IE8....all with no luck.

Having the exact symptoms as Rage. Used to say "loading..." until I entered a thread, now the "loading..." is permanent, no matter what I do.

I'm much more confused than frustrated ;)

[RageProphetXIII]

I don;t think it's the software. But not sure what it could be. Could it be the site is blocking us in some way.

[RaTix]

Could it be the site is blocking us in some way.

It's possible. About how long has it been screwed up? Wondering if it was around the time I did the mobile thing and maybe that has something to do with it. Or if there was something else done on the site around that time.

[thedooku]

It hasn't been very long for me....maybe a week?

[RaTix]

Just to make sure we cover everything, log out of your account on the website fully, and log back in to see if that helps.

[thedooku]

Just to make sure we cover everything, log out of your account on the website fully, and log back in to see if that helps.

Done, still just "loading..."
I had to log in with IE on both computers, didn't seem to help, FYI.

[APAT]

Updated my desktops Firefox and flash add ons and am still not seeing the shoutbox. Laptop works perfectly. I do think it started around the time the mobile website was introduced

[RageProphetXIII]

Updated my desktops Firefox and flash add ons and am still not seeing the shoutbox. Laptop works perfectly. I do think it started around the time the mobile website was introduced

yeah agree with APAT